A common theme in today’s fire service is that communications, specifically between the staff and the line personnel is never enough. The key rests in how the message is communicated and who delivers the message.

This presentation will focus on the roles and responsibilities of that critical position in every organization, the connection between the 40-hour senior staff and the 24-hour line personnel. Whether the title is Battalion Chief, District Chief, or Division Chief, every organization has a position that is critical in connecting staff and line. How do successful Fire Chief’s enhance communications that ultimately improves consistency and performance at the company, station, and shift level?