The majority of complaints and lawsuits against EMS agencies have nothing to do with negligence – but a lot to do with attitude. Studies show that patients don’t sue you if they like you – they sue you if you have a poor attitude! So how do you get the patient to like you? It’s easy to say that you have to be kind and compassionate. But you can’t be kind and compassionate unless you are physically and mentally up to the task! This humorous and life-changing presentation will help you better understand how we each have the power to make every patient interaction a positive experience for both the patient and the EMS caregiver. You’ll learn six essential steps you can take now to improve your attitude and to be better prepared to make every patient experience a meaningful one - and help bring joy back into your EMS work and your life.