This session is a unique way of engaging EMS clinicians when dealing with their patients, their colleagues and the emotional challenges that the profession brings. The presentation will give the attendees a framework for improved creativity, inclusion and acceptance. When intentional about accepting other thoughts and ideas, even without agreement, we allow for personal and professional growth. The benefits of using the techniques presented will translate to patient care, peer to peer conversations and accountability conversations. We will work to enhance the affective or soft skills required in EMS and healthcare. We prefer to call them Essential Skills. This interactive presentation requests collaboration and engagement of those in attendance. It will be a positive and psychologically safe environment.